In a market defined by competition and service delivery, it makes sense to implement a strategy that actively promotes the principle of agility in order to optimise operations. It is for this reason that, today, IT Operations Management (ITOM) is readily available and a priority for any sized venture wishing to strengthen their ability to compete.


ITOM is an effective approach to technology integration and application, defined largely by the advent of the Cloud. Experts in managed ICT services and support suggest that companies make use of this approach and the availability of applications and technologies previously unattainable.


“The growth of the ICT market and the development of the Cloud has certainly had an impact on service providers,” explains Robert Sussman, joint CEO, Integr8.
The global managed ICT services provider has sustained its leadership in the market and remained ahead of game-changing trends like collaboration and ubiquitous computing.


Integr8 refers to market research, confirmed by international analyst and research companies like IDC, which claims that the domestic market contributes approximately $14 billion or 46.5% of the total market in 2012.


It suggests a high-growth, high opportunity marketplace and one that has forced service providers like Integr8 to adapt.


“So, we have grown organically and mirror the pace of development and maturity in the technology services space. As such, we are able to meet the requirements of all market segments and add immediate value,” says Sussman.


Integr8 is excited about the relevance of ITOM as a channel to rollout software solutions that make a meaningful difference to businesses.


“One is looking at a bigger market,” adds Sussman. “People or businesses previously without access to certain solutions and technologies are now in a stronger position and have a greater opportunity to access them. It broadens the market both horizontally and vertically, and more solutions will be offered and catered for – yet it is still early days.”