DATE:  25 APRIL 2007

Integr8 IT plants the seeds of successful ITIL operation
April 2007
The formulation and integration of an IT Infrastructure Library (ITIL) strategy is an investment in core business operation based on international best practice in the workplace. So claims Lance Fanaroff, joint MD at Integr8 IT, a national network technology integration and infrastructure management specialist.

Fanaroff believes there is an increase in companies that are adopting this model of control, encouraged by the higher levels of connectivity and management of functionality acquired from implementing this strategy in business.

“Information and communication technology and telecommunication sectors are ultra-competitive and force decision makers to review the way they manage all facets of operation. All activity within the organisation becomes inter-related at some point and therefore is only as strong as the weakest link. This is where ITIL comes into play because it magnifies inconsistency and critical requirements in key processes and procedures,” says Fanaroff.

ITIL is generally defined as being international best practice guidelines on how to run IT within an organisation. It is the IT industry’s equivalent of the ISO 20000 global standard.

“The focus of the business is to move from a conventional common-sense approach to growth management to something that is more structured and focused to ensure that all bases are covered and nothing is left out,” explains Fanaroff.

ITIL is an ongoing process that eventually pays dividends as it develops in line with the growth of the organisation he says. “But there is still a degree of misperception around ITIL that exists in the market.”

“For example, contrary to what many people believe, there is really no such thing as ITIL-compliance. ITIL-readiness is a continuous process that serves as a guideline within an organisation. It cannot simply be implemented overnight with the expectation of instantaneous results. It is a framework that directly assists companies in change management and growth. Although it takes time to develop with the organisation, it will certainly pay dividends,” adds Fanaroff.

ITIL typically involves many layers of management, including, but not limited to, application management, capacity management, availability management, IT services management, financial management, service desk and change release.

All these aspects cover what are often intricate processes and procedures involved in the general operation of a business,” adds Fanaroff. “What a good individual does is common sense and we need to structure and formalise this in order to ensure that it is repeated.”