IT call back support
Guaranteed response within 4 business working hours
Laptop support service
Set up and configure
Next business day collection
Out of box failure
Cloud readiness assessment
Cloud readiness assessment feedback and recommendations
Additional services available
IT consultation at professional services hourly rate fee of R295 per hour
- IT consultation does not form part of the service promise main components. It will be available on a customer request basis at an hourly charge rate of R295.
- The call back service only covers incident acknowledgement turn around time and not the resolution turn around time.
- Cloud readiness assessment will be based on availability of an IT professional, on request from the customer within the bundle contractual period.
- The EUD support is only offered for laptops that are part of the bundle, and not extended to tablets and cell phones.
- Loan units will be availed based on laptop models available.
- Accidental cover covers all physical damage caused by the user anywhere in the world.
- Manufacturer warranty will only cover manufacturer faults.
- The repair turnaround time for major metros (Johannesburg, Durban and Cape Town) will be 5 business days, with a loan unit dispatched from the local repair centre.
- Repair turnaround time for outlying regions will be 7 business days.
- Out of box failure will qualify for a replacement unit from the manufacture via the relevant distributor.